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The BMS Organics App is a mobile application (“Application”) owned and operated by FMC Greenland Sdn Bhd (“BMS Organics” or “we”, “us” or “our”).

Please read the following terms and conditions carefully. By accessing the Application and registering an Account, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (as amended from time to time). The Privacy Policy will supplement and form an integral part of these Terms and Conditions.

You acknowledge and agree that BMS Organics may, at its sole discretion, without liability and without prior notice, update, supplement, and/or amend these Terms and Conditions and that any such update, supplemental, or amendment shall form part of this Term and Conditions. BMS Organics will notify of such changes by updating the Terms and Conditions and modifying the last revised date displayed on this page.

In addition to these Terms and Conditions, any Rewards, gifts/giveaways, privileges, benefits, vouchers, activities, events, products and/ or services made available through the Application may be subject to additional terms and conditions or guidelines which may be communicated by us from time to time.

Domestic Delivery

• Purchase online with above RM 88.00 free delivery, below RM 88.00 is RM 9.00 (1-2KG). Every additional 2 kg RM 2.00
• Fresh Produce & Frozen food is temporarily unavailable for delivery.
• Dried product lead time within 2-4 days
• No delivery on every Sunday
• No delivery on public holidays & festive season

East Malaysia

• RM 26 for First 2kg
• Subsequent 1kg for RM 15

Singapore

• RM 20 for First 1kg
• Subsequent 1kg for RM 10

We strive to provide you with the best products and service. If you encounter any issues, please refer to our policy below:

Eligibility for Exchange & Refunds

• Requests must be made within 2 days from the date the products are received.
• Please report any damaged or unsatisfactory products via WhatsApp to 016-2101033 or 019-2102142.
• Kindly provide clear photos and order details when reporting.

Voucher Code Application

• Exchange & Refunds will not be entertained if the failure to apply a voucher code during checkout was due to customer oversight.
• Please ensure the final payment amount is correct before proceeding with your order.

Refund Amount

All approved refunds will be subject to a 1.8% bank processing fee, which will be deducted from the total refundable amount.

Thank you for your understanding and continued support.

DEFINITIONS

• “Account”: means a BMS Organics account created by a User on the Application.
• “Application”: means the BMS Organics mobile application owned by FMC Greenland Sdn Bhd.
• “Loyalty Programme”: means the BMS Organics loyalty programme operated by BMS Organics and any related activities and benefits.
• “Rewards”: means the e-vouchers shown on the rewards catalogue made available in the Application.
• “BMS Organics Points”: means the reward points awarded to Members.

A. MOBILE APPLICATION TERMS OF USE

1. DEVICES
To use the Application, you will need a mobile device that meets the system and compatibility requirements. You may be charged by the Network Operator for access to network connection services.

2. ACCOUNT SIGN-UP & MAINTENANCE
The Application is provided to you free of charge and is intended only for your personal use. You must be at least 18 years of age to use the services.

3. PROPRIETARY RIGHTS
All Contents are protected by intellectual property laws. All rights, titles, and interests in the Contents are owned by, licensed to, or controlled by BMS Organics.

B. BMS ORGANICS LOYALTY PROGRAMME

1. POINTS: You may only start to earn BMS Organics points upon the successful activation of your Account. All Points are non-transferable.

2. REDEMPTION: As a Member, you will gain access to browse the e-vouchers shown on the rewards catalog made available in the Application.

C. IN-APP ORDERING

BMS Organics may offer In-App Ordering services through the Application, which enables you to place orders for BMS Organics products for delivery or self-pickup.